Shipping Policy
** All free delivery promotions are for Australia only. Any international orders will have standard shipping rates. **
We will post the products ordered by you to the address given by you at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We can give a tracking number once items are shipped if requested but we will not check or verify addresses.
We shall have no liability to you whatsoever, financial, administrative or otherwise if you do not receive your order as a result of you providing incorrect delivery details.
Please make sure that someone is at the delivery address to receive the package, we do not take responsibility for packages left unattended.
We do give authority to leave on all packages to save the item from being returned to a post office. We want you to receive the chocolates as fast as possible.
Please Note: Adverse weather conditions, busy holiday periods or other events outside of our control may result in the occasional late or cancelled delivery.
Puremelt Chocolate "Love It or It’s Free" Guarantee
At Puremelt, we believe you’ll love our chocolates. If you’re not completely satisfied, we’ll make it right with a full refund or replacement. Your satisfaction is our top priority!
Here’s how our "Love It or It’s Free" guarantee works:
1. Inspect and Enjoy: Once your chocolates arrive, dig in and enjoy! If, for any reason, you’re not completely satisfied with the taste or quality, please let us know.
2. Contact Us: If you’re not in love with your chocolates, contact us within 7 days of receiving your order. We’ll happily offer you a full refund or replacement, whichever you prefer.
3. Fair Use Policy: To ensure fairness, our "Love It or It’s Free" guarantee applies to orders up to $150. If your order exceeds this amount and you’re unsatisfied, please contact us to discuss the issue. We’ll work with you to find a satisfactory solution, which may include a partial refund, replacement, or store credit.
4. No Hassle, No Worries: We stand behind our products and want you to be thrilled with your purchase. Our return process is simple and stress-free—just reach out to our customer service team, and we’ll take care of the rest.
Additional Notes:
- This guarantee applies to all eligible orders, with the fair use policy in mind.
- Refunds or replacements will be processed promptly, ensuring a positive experience from start to finish.
At Puremelt, your satisfaction is paramount. Love it or it’s free—with fairness for everyone!